Delivery time within the mainland United States is around 3 business days depending on the location. Canadian orders can take longer than 3 business days based on location.
We offer FREE SHIPPING within the US mainland & Canada on all orders above $200. If your order total is less than $200, you can check the shipping rate by adding a product into the shopping cart and by entering your delivery address.
US orders are being shipped from our fulfillment centers in Utah or in Tennessee, whichever is closer. Canadian orders are being fulfilled from a facility based in the Toronto area. Our aim is to despatch all orders within 48 hours of receipt, subject to stock availability and security checks. We cannot deliver to PO boxes.
Please note that all customers outside of the US & Canada are responsible for any and all applicable customs, duties, taxes or fees (including Mexico, etc.). These charges and amounts shall not be the responsibility of RABACONDA Inc. They shall be payable by you and are entirely your responsibility, regarding both customs declarations and payments to the authorities and competent bodies of your country. You are advised to contact your local authorities for information on these matters. Taxes may vary by item, country, region and province. Please be aware that average customs clearance times vary per country.
EUROPE & REST OF THE WORLD
Please order from rabaconda.com.
RETURNS
At Rabaconda, we pride ourselves on our customer service. You can return any item to us within 6 months of receipt and receive a full refund or exchange (though certain conditions apply). The money will be returned to your account within 14 days of receiving your cancellation on the condition that the goods have been returned to us. If you would like to return a product or if you have any problems, please contact us at 646-933-1298 or support@rabaconda.com for assistance.
Returns will only be accepted by prior arrangement and if the item is in original and undamaged condition, in its undamaged and original packaging, and complete. Return shipping costs will be covered by the customer. If the returned product and/or the package have been damaged by the customer, Rabaconda has the right to deduct the amount corresponding to the reduced value of the goods from the sum returned to the customer. Please note that a 10% restocking fee applies. Please also note that the original shipping charges will not be refunded. Justified complaints will go only for credit or replacement.
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery, as you will be responsible for the goods until they are received by us. The returned product must include all parts that were initially in the box. If the purchase included extra, promotional products handed out during a campaign for free, you have to return these as well.
If the returned product and/or the package have been damaged not by fault of RABACONDA but by wrong usage of the goods by the customer, RABACONDA will send you an email with a corresponding proposal. If you do not agree with the deduction, you have the right to use an independent expert for specifying the damage. The cost of the expertise will be borne by the customer.
LIFETIME WARRANTY
RABACONDA OÜ gives LIFETIME WARRANTY and takes responsibility for shortcomings and errors that appear after the delivery of the goods. RABACONDA will not take responsibility in the following cases:
1) the product has been damaged by the customer
2) shortcomings that have appeared due to wrong usage of the product
3) the product has physically worn out due to normal usage
If the product does not meet the set requirements or has other shortcomings, you have the right to demand replacement of the product or cancel the order and return the defective product. In this case, transport will be paid by RABACONDA.
Upon the return of a defective product, the full sum (including transport) will be returned to your bank account within 14 days from receiving the returned product.
The warranty does not apply if the defects have been fully or partially caused by incorrect, careless or improper use, use for non-standard applications including racing purposes, external causes, such as fire or water damage. Shipment costs back to Rabaconda will, in these cases, be borne by the customer. The customer is responsible for damage or loss during transport to Rabaconda. This cannot be recovered from Rabaconda transport insurance. The delivery costs for an exchange or repaired product back to the customer are covered by Rabaconda.